{"id":658,"date":"2017-06-27T06:45:25","date_gmt":"2017-06-27T06:45:25","guid":{"rendered":"http:\/\/dummy.xtemos.com\/woodmart\/demos\/?page_id=658"},"modified":"2024-05-07T20:17:00","modified_gmt":"2024-05-07T20:17:00","slug":"faqs","status":"publish","type":"page","link":"https:\/\/blog.rentennials.app\/en\/faqs\/","title":{"rendered":"Frequent questions"},"content":{"rendered":"

[vc_row full_width=”stretch_row” equal_height=”yes” css_animation=”none” css=”.vc_custom_1645458413586{margin-right: -50px !important;margin-left: -50px !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″][vc_column css=”.vc_custom_1496938621896{margin-bottom: 20px !important;border-right-width: 1px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″][vc_single_image source=”external_link” external_img_size=”150×150″ alignment=”center” custom_src=”https:\/\/blog.rentennials.app\/wp-content\/uploads\/2022\/02\/Icon_Llaves.gif” parallax_scroll=”no” woodmart_inline=”no”]\t\t\t \t\t\t\t\t\t \t\t\t\n\t\t

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CLIENTS<\/div>\n\t\t\t\n\t\t\t
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RENTERS<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_separator css=”.vc_custom_1646318630108{margin-bottom: 20px !important;}”][vc_toggle title=”What is Rentennials and how does it work?” style=”arrow”]Rentennials is the simplest way to rent a vehicle, whether for vacations or work. We offer a wide range of vehicles in different countries and cities, from both private owners and small rental car businesses, aiming to be the most transparent and secure platform in the market!<\/strong><\/span> No surprises or hidden costs. We want your experience to be amazing! We recommend downloading our app from Google Play<\/span><\/strong><\/a> or the Apple Store<\/strong><\/span><\/a>, registering, and immediately accessing a complete catalog of vehicles according to the area you have selected.[\/vc_toggle][vc_separator css=”.vc_custom_1646318630108{margin-bottom: 20px !important;}”][vc_toggle title=”What requirements do I need to rent a vehicle?” style=”arrow”]To rent a vehicle, you must be over 25 years old, have a valid driver’s license, and have a credit card where we will block an amount, according to each vehicle, as a security deposit for the duration of the rental.[\/vc_toggle][vc_separator css=”.vc_custom_1646318630108{margin-bottom: 20px !important;}”][vc_toggle title=”How do we verify your identity?” style=”arrow”]We use Stripe for identity document verification. Stripe collects images of identity documents, facial images, identification numbers, and addresses, as well as advanced fraud signals and information about the devices connecting to its services. Stripe shares this information with us and also uses this information to operate and improve the services it offers, including fraud detection. https:\/\/stripe.com\/docs\/identity\/explaining-identity[\/vc_toggle][vc_separator css=”.vc_custom_1646318630108{margin-bottom: 20px !important;}”][vc_toggle title=”How does the payment system work?” style=”arrow”]When you submit a rental request, the host must approve it within a maximum of 24 hours. Once approved, you will be able to book the vehicle by enabling the payment option. Payment must be made through our platform using a credit or debit card. The payment gateway may vary by country (for example, MercadoPago or Stripe). The remaining amount will be paid upon receiving the vehicle.[\/vc_toggle][vc_separator css=”.vc_custom_1646318630108{margin-bottom: 20px !important;}”][vc_toggle title=”What are the cancellation policies?” style=”arrow”]You can cancel your Rentennial up to 48 hours<\/span><\/strong> before your trip and the total amount paid for the reservation will be refunded. After that period, the renter will not be able to claim that amount, which will be used in part as compensation to the host.[\/vc_toggle][vc_separator css=”.vc_custom_1646318630108{margin-bottom: 20px !important;}”][vc_toggle title=”Can a companion drive my rented vehicle?” style=”arrow”]The main driver must be the person who registers, presents their driver’s license, and validates their identity on our platform. An additional driver can be added at no extra charge during check-in, who will be authorized to drive. (The additional driver must be over 25 years old and have a valid driver’s license.)[\/vc_toggle][vc_separator css=”.vc_custom_1646318630108{margin-bottom: 20px !important;}”][vc_toggle title=”What happens if I have an accident or receive fines?” style=”arrow”]In case of accidents, we recommend contacting the Rentennials support team at our WhatsApp +5492616842392<\/a><\/strong><\/span> or email consultas@rentennials.app<\/a>,<\/strong><\/span> as well as notifying the Host so we can advise you on how to proceed. Payment of any fines will be the responsibility of the renter, should they occur, and will be notified once received.[\/vc_toggle][vc_separator css=”.vc_custom_1646318630108{margin-bottom: 20px !important;}”][vc_toggle title=”How and where can I receive my rented vehicle?” style=”arrow”]During the rental request process, the system will ask if you want to receive the vehicle at a city location (free of charge) or at the airport (with a charge). The vehicle must be delivered by the host clean and with a full tank, and you must return it in the same condition. In all cases, you can ask us or the owners about the delivery costs if the location is far from where the vehicle is located.[\/vc_toggle][vc_separator css=”.vc_custom_1646318630108{margin-bottom: 20px !important;}”][vc_toggle title=”Insurance policy and safety measures” style=”arrow”]While the safety of the vehicles is the responsibility of the hosts, Rentennials only accepts vehicles that are in good condition and relatively new. If a vehicle is reported to be in poor condition, it will be immediately removed from our platform. Rentennials requires that hosts maintain valid insurance for “driverless rentals,” allowing them to engage in this activity. It is the host’s responsibility to keep their insurance up to date and to provide a copy of the insurance policy to the customer when the vehicle is delivered.[\/vc_toggle][vc_separator css=”.vc_custom_1646318630108{margin-bottom: 20px !important;}”][vc_toggle title=”How do I check-in?” style=”arrow”]At the moment, C<\/span><\/strong>heck-in<\/span><\/strong> can only be done through our app! Download it and register using the same email (Gmail\/Facebook) you used to make the reservation. Download from PlayStore<\/span><\/strong><\/a> or AppStore<\/span><\/strong><\/a>.<\/p>\n

Go to: My Trips \u27a4 Confirmed \u27a4 View reservation details \u27a4 Check in. Click here to see a guide:<\/span><\/strong> You must complete all the steps for the owner to deliver the vehicle to you.<\/p>\n

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  1. Data: These are the details of the person who will drive the vehicle.<\/li>\n
  2. Identity validation: Don\u2019t forget to give access to your smartphone’s camera. Follow the instructions so we can validate you (it must be the driver).<\/li>\n
  3. Additional driver: You can add an additional driver free of charge (must be over 25 years old).<\/li>\n
  4. Security deposit: (Enabled once identity is verified and 48 hours before the rental starts). We will make a reservation on a credit card for an amount in dollars for the duration of the rental, and it will be returned at the end of it, (Returns can take up to 10 days depending on the bank).<\/li>\n
  5. Contract signing: Sign the contract digitally to start the rental! (You will receive a code by email, you can change the email or check the spam box if you do not receive it).<\/li>\n<\/ol>\n

    \u00a0<\/strong><\/span><\/span>[\/vc_toggle][vc_separator css=”.vc_custom_1646318630108{margin-bottom: 20px !important;}”][vc_toggle title=”What is the security deposit? When is it returned?” style=”arrow”]The security deposit is a sum of money held on a credit\/debit card for the duration of the rental period. This deposit is reserved to cover any potential damages that might occur to the vehicle in the event of an accident.<\/p>\n

    Once the rental period has ended and no damages have been reported, the deposit will be fully refunded to the same card. Please note that refunds may take up to 10 days to process.[\/vc_toggle][vc_separator css=”.vc_custom_1646318630108{margin-bottom: 20px !important;}”][vc_toggle title=”What happens if I exceed the allowed kilometers\/milles?” style=”arrow”]Each vehicle owner can set the number of kilometers or miles allowed per day. Some offer unlimited mileage, while others set limits. For vehicles with limits, the minimum can be 300 km per day, which accumulates over the rental period. For example, a 2-day rental would give you a total allowance of 600 km. Exceeding this allowance incurs additional charges: half a day\u2019s rental cost for every 150 km over the limit. For instance, if you rent for 2 days and drive 700 km, you would pay for an extra half day; at 800 km, you would pay for a full additional day, and so on for every additional 150 km.<\/p>\n

    Typically, it is rare for renters to exceed these limits unless they are undertaking extensive trips to other provinces or states.[\/vc_toggle][\/vc_column][vc_column css=”.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″][vc_single_image source=”external_link” external_img_size=”150×150″ alignment=”center” custom_src=”https:\/\/blog.rentennials.app\/wp-content\/uploads\/2022\/02\/Icon_Car.gif” parallax_scroll=”no” woodmart_inline=”no”]\n\t\t

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    RENTENNIALS<\/div>\n\t\t\t\n\t\t\t
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    HOSTS<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_separator css=”.vc_custom_1646318630108{margin-bottom: 20px !important;}”][vc_toggle title=”\u00bfC\u00f3mo me registro como Rentennial?” style=”arrow”]Para convertirte en Rentennial debes primero descargar nuestra app desde\u00a0Google Play<\/a><\/strong><\/span>\u00a0o\u00a0Apple Store<\/a><\/strong><\/span>, buscar la opci\u00f3n “Publicar veh\u00edculo”<\/strong> en el men\u00fa de opciones y comenzar la carga de datos y fotos de la unidad. Luego nuestro equipo verificar\u00e1 los datos proporcionados y aprobar\u00e1 o rechazar\u00e1 tu solicitud de acuerdo a nuestras pol\u00edticas del servicio.[\/vc_toggle][vc_separator css=”.vc_custom_1646318630108{margin-bottom: 20px !important;}”][vc_toggle title=”\u00bfQu\u00e9 requisitos debo cumplir para rentar?” style=”arrow”]1. Tu veh\u00edculo debe tener no m\u00e1s de 10 a\u00f1os de antig\u00fcedad y tener menos de 150.000 km.
    \n2. C\u00e9dula del veh\u00edculo vigente.
    \n3. Tr\u00e1mite de verificaci\u00f3n t\u00e9cnica vigente (VTV\/RTO o sigla correspondiente de acuerdo a cada localidad).
    \n4. Debes ser mayor de 21 a\u00f1os.
    \n5. Seguro todo riesgo con cl\u00e1usula “Alquiler de autos sin chofer” (Puedes consultarnos sobre esto para poder asesorarte)[\/vc_toggle][vc_separator css=”.vc_custom_1646318630108{margin-bottom: 20px !important;}”][vc_toggle title=”\u00bfC\u00f3mo es el sistema de cobro y qui\u00e9n define los precios?” style=”arrow”]El valor diario del veh\u00edculo lo defines t\u00fa mismo pero bajo nuestra recomendaci\u00f3n, el cual debe ser acorde al modelo y tipo de veh\u00edculo, para mantener una competencia leal con otros Rentennials. La APP le cobrar\u00e1 al usuario un porcentaje del total del alquiler como reserva, y luego tu debes cobrarle el importe restante al momento de la entrega. La forma de pago que recomendamos es en efectivo, transferencia o Mercado Pago. Nunca debes entregar el veh\u00edculo sin el pago total al momento de la entrega.[\/vc_toggle][vc_separator css=”.vc_custom_1646318630108{margin-bottom: 20px !important;}”][vc_toggle title=”\u00bfC\u00f3mo funciona el sistema de dep\u00f3sito en garant\u00eda?” style=”arrow”]Rentennials retiene un monto en una tarjeta de cr\u00e9dito del cliente en concepto de dep\u00f3sito en garant\u00eda. Este monto ser\u00e1 definido por el propietario y nuestro equipo de soporte el cual servir\u00e1 para cubrir posibles da\u00f1os o siniestros que puedan ocurrir durante el alquiler. En caso de que el monto del arreglo del veh\u00edculo sea mayor al monto de la franquicia definida por el seguro, este \u00faltimo cubrir\u00e1 la diferencia. Es responsabilidad del propietario contar con su seguro al d\u00eda y contratar un seguro contra todo riesgo con franquicia. Te recomendamos solicitarnos asesoramiento a la hora de contratar el seguro![\/vc_toggle][vc_separator css=”.vc_custom_1646318630108{margin-bottom: 20px !important;}”][vc_toggle title=”\u00bfCu\u00e1nto dinero en promedio gana un Rentennial?” style=”arrow”]Un veh\u00edculo se alquila en promedio unos 15 d\u00edas al mes, dependiendo la ciudad y su correspondiente demanda. Hemos registrado ganancias mensuales de entre u$d 500 a u$d 750 al mes por veh\u00edculo. Nuestro modelo de negocio te permite cobrar el 80% del alquiler y recibir el pago total al momento de la entrega, para que hagas lo que quieras con tus ingresos. Te recomendamos leer nuestra secci\u00f3n     Ser Rentennial<\/span><\/a><\/span><\/strong> para obtener m\u00e1s informaci\u00f3n.[\/vc_toggle][vc_separator css=”.vc_custom_1646318630108{margin-bottom: 20px !important;}”][vc_toggle title=”\u00bfQu\u00e9 debo tener en cuenta al rentar mi veh\u00edculo?” style=”arrow”]Al momento de la entrega te recomendamos sacar fotos a todo el veh\u00edculo (lateral izquierdo, lateral derecho, vista frontal, trasera , interior y panel de kms). Luego debes enviar las fotos por whatsapp al rentador como constancia del estado, y al momento de la entrega podr\u00e1n corroborar si se devuelve en las mismas condiciones en las que fue entregado. Si surgen discrepancias al momento de la entrega podr\u00e1s solicitar ayuda de mediaci\u00f3n al equipo de Rentennials enviando un correo a ayuda@rentennials.app<\/a><\/span><\/strong>[\/vc_toggle][vc_separator css=”.vc_custom_1646318630108{margin-bottom: 20px !important;}”][vc_toggle title=”\u00bfCuales son mis responsabilidades como rentador?” style=”arrow”]Debes mantener el veh\u00edculo en perfecto estado respecto al mantenimiento mec\u00e1nico. Al momento de la entrega el veh\u00edculo debe estar limpio y con tanque lleno y debe ser devuelto de la misma forma por el rentador. ( Actualmente realizamos un cobro en concepto de lavado al cliente para liberarlo de la carga y compromiso de devolverlo limpio. Rentennials no comisiona sobre ese monto el que puedes utilizar para su posterior lavado).[\/vc_toggle][vc_separator css=”.vc_custom_1646318630108{margin-bottom: 20px !important;}”][vc_toggle title=”\u00bfQu\u00e9 sucede si el cliente recibe una multa?” style=”arrow”]Una vez realizada la devoluci\u00f3n del veh\u00edculo debes corroborar que no hayan surgido multas durante el periodo de alquiler. En caso de aparecer una multa podremos cobrarle a trav\u00e9s de sus datos de tarjeta de cr\u00e9dito retenida para la franquicia. Para llevar a cabo el proceso de cobro deber\u00e1s enviarnos un correo con el comprobante a ayuda@rentennials.app<\/a><\/span><\/strong>[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”40px” woodmart_hide_large=”0″ woodmart_hide_medium=”0″ woodmart_hide_small=”0″][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text woodmart_inline=”no” text_larger=”no”]